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Dictate conversations and saved replies in Help Scout

Help Scout runs in the browser, and voice input works in the reply editor, note field, and saved reply library.

Try the free voice toolFree · No signup · Runs in your browser

Help Scout replies look and feel like real email, and voice input helps you keep that warm and human tone at speed.

Start voice input

On Mac press the Fn key twice inside the target field.
On Windows press Windows plus H to open voice typing.
On Chromebook enable dictation in Accessibility settings.
Click into the reply editor or note field before you speak.

Replies vs saved replies

One off replies can be dictated and edited quickly. Saved replies are used many times, so draft in Zahvox and polish before saving them for the whole team.

Draft in Zahvox for public copy

For anything sent to a paying customer or saved as a template, dictate the raw thought in Zahvox, tighten the wording, then paste it back. That extra pass keeps the tone steady and removes filler.

Small habits that keep it readable

Say punctuation out loud, including commas and periods.
Keep one thought per sentence so cleanup is fast.
Do a short review pass at the end of every session.
Save common phrases in a snippet tool so voice input can call them.

Speak the shape of the piece before you speak the words

Before you start dictating for dictate conversations and saved replies in help scout, say the shape out loud: what it is, who it is for, what the three beats are, and how it ends. Ten seconds of planning out loud saves five minutes of rambling. The transcript that comes out of a planned dictation is nearly always cleaner than one that starts cold, because your mouth is following a map instead of wandering.

Where Zahvox fits after the raw capture

Zahvox is the careful second pass that sits after the raw capture. The browser, the OS, or the app you used for dictate conversations and saved replies in help scout gave you words on a page. Zahvox at /tool is where you paste those words, tighten the wording, fix the shape of the sentences, and copy the result back into wherever it needs to live. Raw capture anywhere, careful edit in Zahvox — that is the whole loop, and it stays the same whether the source was a laptop, a phone, or a meeting transcript.

Looking for something else? Browse the full guides library or open the free voice tool and practice as you read.