Is Zahvox free for customer success professionals?

Yes. Zahvox runs in your browser at /tool with no signup, no download, and no card required. You can use it every day at zero cost. Paid tiers only unlock advanced cleanup and history, and are opt-in.

Does Zahvox work offline for customer success teams?

No, not today. Zahvox is a browser-based tool and needs an internet connection to process speech. An offline desktop build is planned but not shipped. For now, use Zahvox on any device with a working browser and mic.

Can Zahvox handle industry jargon in customer success?

Zahvox uses general-purpose speech models, so common industry terms transcribe well but rare acronyms may need a quick edit. Custom vocabulary is on the roadmap. Most users add a short glossary and correct once, then reuse the cleaned text.

How accurate is voice to text for customer success work?

Real-world accuracy is around 92 to 97 percent in a quiet room with a decent mic. Background noise, thick accents, or rapid speech lower that. The built-in cleanup pass fixes filler words, repetition, and false starts, so the final draft reads cleanly.

Why is voice to text not working in my browser?

Nine times out of ten it is a mic permission. Open your browser site settings, allow microphone for the Zahvox tab, then reload. If it still fails, close other apps holding the mic (Zoom, Teams, Meet) and try again. Chrome, Edge, Safari and Brave all work.

Does Zahvox work on iPhone and Android?

Yes. Open the Zahvox tool page in Safari on iPhone or Chrome on Android, tap the mic, and start speaking. There is no app to install. iOS 15 and up, and Android 10 and up, are both supported.

Does it integrate with Gainsight or Vitally?

Not natively today. You dictate in a browser and paste into any CS platform. This works across every stack.

Can it summarise a customer call recording?

Not from a recording upload. It is for live dictation. For meeting summaries, dictate a short recap right after the call, or use a meeting assistant to transcribe the call.

How is Zahvox different from Gong or Chorus for CS?

Gong and Chorus record and analyse calls. Zahvox is for the writing you do around the call: QBR recap, renewal narrative, escalation summary. Most CS teams pair a call intelligence tool with Zahvox for the human writing.

Will it help me build a renewal proposal?

Yes. Dictate the story of the year, value delivered, expansion opportunity and risk mitigation. Edit into your proposal template. Renewals feel earned instead of templated.

IndustryAvailable now

Voice-to-text for customer success

QBR notes, renewal emails and escalation summaries in ten minutes.

CSMs manage many accounts, many calls and many follow-ups. Zahvox helps them keep every account feeling like the priority.

Try the free voice tool Browse all industries

Same hour

QBR follow-up

Down from a 2-3 day lag on most portfolios.

Personal

Renewal narrative

Story-driven proposals close warmer than templated ones.

Every call

Health check notes

Consistent capture builds real churn signal.

Free

Cost

Free forever tier. No per-seat fees.

Where Zahvox fits in customer success

Great CS is written as much as it is spoken. QBRs, renewal emails, health checks, expansion pitches, escalations, all live in text. Zahvox lets a CSM dictate that text at the pace of the meeting cadence, not a full day behind it.

Speak, don't type

Open the tool, hit the mic, start talking. No signup, no download.

Cleaned in seconds

Filler words, false starts and repetition are stripped automatically.

Paste anywhere

The output is plain text. Works in every CMS, CRM, PSA and doc tool.

Writing customer success do every week

These are the tasks Zahvox handles well for customer success professionals. Pick one from your week and try it in the free tool.

QBR summary decks and emails
Renewal proposal narratives
Health check notes
Escalation summaries
Expansion opportunity write-ups
Onboarding milestones
Weekly account digest to internal team

Three workflows that pay back this week

Post-QBR in 15 minutes

Right after the QBR, dictate the wins, risks, next steps and any commercial moves. Paste into your CS platform. The account team is aligned within the hour.

Renewal narrative

Dictate the story of the year: value delivered, ROI, expansion opportunity. Turn into the renewal proposal. Beats writing cold from templates.

Health check debrief

After every scheduled health check, dictate a five point summary. Over a quarter this becomes real churn signal.

Say this, get that

Real prompts you can speak into the tool right now, and the kind of cleaned draft you get back.

Post-QBR email

You say

"Post-QBR recap to Acme Corp. Wins: expanded to two new teams, cut support tickets 40 percent. Risks: their champion is moving roles next quarter. Next steps: identify a second champion, schedule an exec sync in November, prep an expansion pitch for the new teams."

You get

A polished post-QBR email covering wins, risks, next steps and asks. Ready to send to the account team and the customer.

Renewal narrative

You say

"Renewal narrative for Beta Inc, three-year customer, 200 seats. Value delivered: replaced two legacy tools, saved an estimated 400 hours per quarter across the ops team. Expansion opportunity: their new product line needs the same workflow. Ask is a two-year renewal with a 20 percent seat increase."

You get

A story-driven renewal narrative with value, evidence, expansion and ask. Ready to paste into your proposal template.

Where customer success lose time

Post-QBR follow-up slips by a week
Renewal emails feel templated
Health check insights never make it into a shared doc
CS teams struggle to prove impact because writing is inconsistent

How Zahvox changes the day

Zahvox turns CSM knowledge into written artefacts your business can act on. Retention teams that adopt it report faster follow-up, richer account context, and stronger renewal narratives.

Open the free voice tool

Works with the customer success stack

Zahvox is a browser tool. The output is plain text, so it drops into every app your team already uses.

GainsightVitallyPlanhatCatalystHubSpotSalesforceNotionSlackGongChorus

Zahvox vs. typing vs. generic dictation apps

A fair, honest comparison for anyone weighing the options.

Criteria	Zahvox	Typing	Generic dictation
Best for	QBR recaps, renewals, health notes	Post-call typing	Long-form dictation
Works with CS platform	Paste into any	Same	Rare native
Live capture	Between meetings	Slow	Post-call only
Signup	None	None	Yes
Cost	Free forever	Free	$10-30/mo